Client Reviews of Byron L. Hernandez, SRTP

I have been doing my taxes for years and had referred many friends to Byron. I had received good service up until this year but this time it has been a nightmare. I had given him my information to process the Federal and that got done after many many calls and weeks to follow up to get things done. Anytime I called to follow up no one would ever call me back and I felt like I had to pressure him to do my taxes. They told me I had to also give them more information to submit the State taxes and after many calls, emails no one ever got back to me. Last week he told me he would get them done on Monday, I called until Wednesday and nothing. I was finally able to get an email response from him after many days and what he said was something completely different than what he had previously told me. He said he finished everything but they still wont give me a copy of the state taxes. I am very frustrated and upset more because of the terrible customer service and it just seems like they don't know what they are doing. They tell you something different every single time. I asked them may times that if they did not have time to let me know and I could go somewhere else. Now the cut off date passed and I cant do anything but wait to see if he ever gets back to me. I will never ever come back here again and I will never refer to him to any of my friends.

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