Client Reviews of Joey Graves

I am very grateful for Mr. Graves services. I have been using his services since 2014. He has not only prepared my taxes for the past 10 years, but he now prepares my 3 children's taxes to. Has educated us all on what to do during the year to have a better tax return. Mr. Graves is very knowledgeable. I was in the process of during a refinance a few years back and I ask Mr. Graves to review my documents. After reviewing my information, Mr. Graves showed me where I was paying over $11,000 in fees. After following his recommendation, I paid a little less than $6,000 in fees. I highly recommend his services and knowledge.

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Service from, Joey Graves, terrible and VERY unprofessional. This man is almost impossible to get in contact with, even if you paid him already to do your taxes for you. He gets back in contact with you when he feels like it , if at all. So you would find yourself reaching out to him repeatedly, three times or more, until he decides he wants to respond. He doesn’t know how to communicate and if you bring his unprofessionalism to his attention, he becomes disrespectful. As someone who provides services, you shouldn’t be putting your clients or customers on the back burner, ESPECIALLY when dealing with their taxes, and especially when they have paid you. I’ve attempted to contact him four times or more , via text and call, never got a response. He tells family members to relay a message to me about an issue that concerns MY taxes , yet hasn’t reached out to me. As soon as I tell him how unprofessional he is , and that I want my the money reimbursed and that I will look else where, guess what he finally responds and says okay and claims I’m being disrespectful . Not exactly sure how , when I’m stating that his service, communication and his professionalism is terrible and unacceptable. For someone to be dealing with your PII, they should never be unavailable, & yes things happen but that’s why it’s necessary to communicate and let that person know something and not leave them in the dark until whenever you feel like it. I highly do NOT recommend.

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